No matter how rich, prosperous or developed a country is the road that led them there is usually their prowess with manufacturing. A lot hasn’t changed from history even, the most successful empires were the one who perfected the art of manufacturing weapons in bulk numbers without compromising on the quality or on the quantity […]
In a sector where competition is from every and all direction, be it the ever-changing customer demands and expectations and the clear and present danger of e-commerce giants. The retail sector has been bombarded with multiple solutions that catered to different needs of the sector never anything which truly helped the sector to come back […]
Customer Experience In Numbers Customer satisfaction is seen as a strategic necessity just like profit margins or operating costs by companies nowadays. Customer interaction when it comes through support represents over 75% of all communication with a customer. Now, this is a very important number as this number can be held as a threshold number […]
Nowadays the clients have more expectations towards customer service. The customers are prone to choose one business over other when it is easy to navigate web presence, or when they found the sites appealing. But isn’t there yet another aspect they would look for? Obviously, the real time customer service. Where a customer can live […]