To begin with numbers, the global tourism industry is the largest industry with a global economic contribution of US 7.6 Trillion. As overseas traveling becomes easier and inexpensive, the industry will grow rapidly. The travel and tourism industry is one of the industry which changed a lot with technology over time. The demographics of the […]
No matter how rich, prosperous or developed a country is the road that led them there is usually their prowess with manufacturing. A lot hasn’t changed from history even, the most successful empires were the one who perfected the art of manufacturing weapons in bulk numbers without compromising on the quality or on the quantity […]
Customer Experience In Numbers Customer satisfaction is seen as a strategic necessity just like profit margins or operating costs by companies nowadays. Customer interaction when it comes through support represents over 75% of all communication with a customer. Now, this is a very important number as this number can be held as a threshold number […]
Nowadays the clients have more expectations towards customer service. The customers are prone to choose one business over other when it is easy to navigate web presence, or when they found the sites appealing. But isn’t there yet another aspect they would look for? Obviously, the real time customer service. Where a customer can live […]
Any modern entrepreneur approaches the business with just two things, the entrepreneur’s product or service and customer satisfaction. All the business decisions are made with these in mind. While the changes in product or the service are in the hands of the entrepreneur, the customer behaviour is a different story altogether. The customer’s taste rules […]
It’s obvious from previous definitions that customer success goes well beyond customer support. While the second metric is dependent on the technical and managerial prowess of a business and it increases the customer satisfaction by providing solutions to specific demands and needs of the customers, the first of the above-mentioned concept is more of a […]