To begin with numbers, the global tourism industry is the largest industry with a global economic contribution of US 7.6 Trillion. As overseas traveling becomes easier and inexpensive, the industry will grow rapidly. The travel and tourism industry is one of the industry which changed a lot with technology over time. The demographics of the […]
No matter how rich, prosperous or developed a country is the road that led them there is usually their prowess with manufacturing. A lot hasn’t changed from history even, the most successful empires were the one who perfected the art of manufacturing weapons in bulk numbers without compromising on the quality or on the quantity […]
Everyone has heard the saying that “a penny saved is a penny earned”, now imagine you are a company with multiple transactions happening in a single day. You are an e-commerce startup that operates on thin margins? Establishments such as a manufacturing plant or a restaurant where is multiple but repetitive payments and transactions happen […]
In a sector where competition is from every and all direction, be it the ever-changing customer demands and expectations and the clear and present danger of e-commerce giants. The retail sector has been bombarded with multiple solutions that catered to different needs of the sector never anything which truly helped the sector to come back […]
Customer Experience In Numbers Customer satisfaction is seen as a strategic necessity just like profit margins or operating costs by companies nowadays. Customer interaction when it comes through support represents over 75% of all communication with a customer. Now, this is a very important number as this number can be held as a threshold number […]
A customer’s opinion has to be heard in order for a business to be successful. The modern technologies these days allow businesses to hear the customer’s voice easily. Customers have the right to speak their opinion and if they do not like a service provided by a business, they always have other options in the […]
Any modern entrepreneur approaches the business with just two things, the entrepreneur’s product or service and customer satisfaction. All the business decisions are made with these in mind. While the changes in product or the service are in the hands of the entrepreneur, the customer behaviour is a different story altogether. The customer’s taste rules […]
It’s obvious from previous definitions that customer success goes well beyond customer support. While the second metric is dependent on the technical and managerial prowess of a business and it increases the customer satisfaction by providing solutions to specific demands and needs of the customers, the first of the above-mentioned concept is more of a […]